Understanding KPIs in B2B Customer Satisfaction Feedback Analysis
When you analyze any problem using numbers, you will need to figure out what the key performance indicators are. These are the numbers you'll immediately examine so you can assess whether things are working or not. Especially when it comes to B2B customer satisfaction feedback, you will want to use the KPIs to stay ahead of potential problems and maximize opportunities. How does a B2B company use KPIs to achieve that goal, though?